FAQ
Got questions before you gear up? We've pulled together answers to what customers ask us most — from shipping and sizing to returns and care — so you can shop with confidence. Can't find what you're looking for? Our contact info is right at the bottom.
Shipping & Delivery
How long does shipping take?
Most orders arrive within 5–10 business days after they ship, depending on where you're located in the U.S. You'll get a shipping confirmation with tracking the moment your order is on its way.
How long does production take?
Every shirt is printed just for you when you order, so production typically takes 2–5 business days before it ships. That's what lets us offer more designs and better print quality than sitting on pre-printed inventory.
Do you ship internationally?
Right now we ship within the United States only, so we can keep delivery times and shipping costs predictable for our customers. International shipping is on our radar — join our email list and you'll be the first to know when that changes.
How can I track my order?
You'll receive a tracking link by email as soon as your order ships. If it's not in your inbox, check your spam or promotions folder — and if you still can't find it, just email us and we'll look it up for you.
Orders
Can I change or cancel my order?
Because every shirt is printed on demand specifically for you, we can only make changes or cancellations within a short window after you order — usually just a few hours, before it enters production. Email support@wildernessapparel.com as soon as possible and we'll do everything we can.
What happens if I entered the wrong shipping address?
Reach out right away at support@wildernessapparel.com. If your order hasn't entered production yet, we can usually correct the address. Once it's shipped, we're unfortunately unable to redirect it, so it's always worth double-checking your address at checkout.
Can I order multiple items?
Of course — stock up on your favorite trail tees. When you buy 2 or more, you'll automatically save 10% at checkout.
Returns & Refunds
What is your return policy?
We want you to love what you wear on the trail. If something's not right, reach out within 30 days of delivery and we'll make it right with a replacement or refund — no hassle, no hoops to jump through.
What if my item arrives damaged or defective?
That's on us. Send a quick photo of the issue to support@wildernessapparel.com within 30 days of delivery, and we'll get you a free replacement or a full refund, whichever you'd prefer.
What if I receive the wrong item?
Mix-ups are rare, but they happen with custom printing. Email us a photo of what you received along with your order number, and we'll ship out the correct item (or refund you) right away, at no cost to you.
How do I request a refund or replacement?
Just email support@wildernessapparel.com with your order number and a short description of the issue (a photo helps if it's damage or a print error). We typically respond within 1–2 business days.
Product Information
What type of t-shirts do you use?
We print on soft, durable ring-spun cotton (a cotton/poly blend for our heather colors) — built to hold up to campfires, trail dust, and everyday wear, wash after wash.
How do I choose the correct size?
Check the size chart on each product page — our tees run true to size with a classic, relaxed fit. If you like a looser, more oversized look, we'd recommend sizing up.
Will the print fade after washing?
Our designs are printed with high-quality techniques built to last through plenty of adventures. To keep colors looking their best, wash cold, inside out, and skip the bleach — full care details are on your product tag.
How should I care for my shirt?
Machine wash cold, inside out, with like colors. Tumble dry low or air dry, and iron inside-out on low heat if it needs it. Treat it right and it'll be your go-to tee for years of trips to come.
General Questions
How can I contact customer support?
Email us anytime at support@wildernessapparel.com. We're real outdoor lovers behind the screen, and we typically reply within 1–2 business days.
Are your products made in the USA?
Yes — our shirts are printed, packaged, and shipped right here in the USA through our print-on-demand partner, which also means less excess inventory and less waste sitting in a warehouse.
Do you offer discounts or promotions?
We do — buy 2 tees and save 10% automatically at checkout. Join our email list for first access to new designs and the occasional exclusive offer.
Still Have Questions?
We're happy to help. Whether it's about your order, sizing, or anything else, our team is just an email away and typically responds within 1–2 business days.
Email support@wildernessapparel.com