Refund Policy

 

Returns

We accept returns for items that arrive damaged, defective, or incorrect. If there is any issue with your order, please contact us at support@wildernessapparel.com. within 30 days of receiving your item.

Please contact us before returning any item. We will provide the correct return instructions and return address based on your order. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you've received the wrong item, so we can evaluate the issue and make it right.

Eligibility for a Refund

To be eligible for a refund: the item must be damaged, defective, or incorrect; you must contact us within 30 days of receiving it; and, where a physical return is required, the item must be unused and in its original condition. Custom or personalized items are not eligible for return unless they arrive damaged, defective, or incorrect.

Refunds

Once we've reviewed your request (and received the item back, if a return is required), we'll let you know whether your refund has been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund to your account.

Questions

If more than 14 business days have passed since your return was approved and you haven't received a refund, or if you have any other questions about this policy, please contact us at support@wildernessapparel.com.